Shipping Policy

Learn about our shipping rates, processing times, and delivery options.

Shipping Rates

We offer competitive shipping rates for all destinations:

  • Ontario & Quebec: $9.92 (2-7 business days)
  • Canadian Prairies: $12.92 (3-7 business days)
  • The West Coast: $12.92 (3-7 business days)
  • Atlantic Canada: $14.92 (3-7 business days)
  • The North: $19.99 (3-7 business days)
Free Shipping: Orders over $199 qualify for free standard shipping!

Processing Time

All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

During peak seasons, processing times may extend to 2-4 business days.

Delivery Times

Delivery times vary by location and shipping method:

  • Domestic: 2-7 business days
  • International: 7-21 business days

Please note that delivery times are estimates and may vary due to weather conditions or other unforeseen circumstances.

International Shipping

We ship worldwide! International shipping rates are calculated at checkout based on destination and package weight.

Important: International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package using this number on our shipping partner's website.

Tracking information typically updates within 24 hours of shipment.

Returns & Exchanges

We accept returns within 14 days of purchase. Items must be in original condition and unopened..

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

Have questions about shipping? We're here to help!

Contact Us

Return Policy

We want you to be completely satisfied with your fragrance purchase. Please review our return policy below.

Important: All fragrance products are final sale once opened due to health and safety regulations. Unopened items may be returned within 30 days of purchase.

  • Items must be unopened and in original packaging
  • Returns must be initiated within 14 days of purchase
  • Original receipt or proof of purchase required
  • Return shipping costs are the responsibility of the customer
  • Refunds will be processed within 10 business days

Perfumes with Damaged or Defective sprayer will be replaced at no charge. Please take pictures/video and contact us immediately if you receive a damaged or incorrect products.

Questions about returns?

Shipping Protection Claims Policy

When customers purchase Shipping Protection, their order is protected against damage, loss, and theft during transit. Please review the policy below to understand what is covered and how to submit a claim.

  • Returns must be initiated within 14 days of purchase
What Shipping Protection Covers
  • Damaged Orders

Shipping Protection covers products that arrive broken, leaking, or otherwise unusable due to damage occurring during transit.

  • Lost Packages

A package is considered lost when:
The carrier confirms it cannot be located, or Tracking shows no movement for 14 consecutive business days (domestic shipments) or 21 business days (international shipments).

  • Stolen Packages

A package is considered stolen if tracking shows delivered, but the customer did not receive it.

What Shipping Protection Does Not Cover

  • Incorrect or incomplete shipping addresses provided by the customer

  • Delivery delays caused by the carrier

  • Packages still in transit and within the normal delivery window

  • Damage caused after the package has been delivered

  • Orders where Shipping Protection was not purchased

Filing a Claim

To file a claim, customers must submit a request within the timeframes listed below and provide required documentation.

Timeframes
  • Damage Claims: within 3 days of delivery

  • Loss Claims: no earlier than 10 business days after last tracking update (20 days international), and no later than 30 days from the last update

  • Theft Claims: within 3 days of the “delivered” scan

Required Documentation

Damage Claims

Please provide:

  1. Clear photos of the damaged product
  2. Photo of the shipping box and packaging
  3. Order number and description of damage
Lost Package Claims

Please provide:

  1. Order number
  2. Confirmation of non-receipt
  3. Any relevant carrier communication (if applicable)
Theft Claims

Please provide:

  1. Order number
  2. Confirmation of non-receipt
  3. A screenshot showing the tracking number marked as “delivered”
  4. A completed non-receipt affidavit (we will provide this form if needed)

In some cases, we may also request a police report for high-value orders.

Resolution Options

Once a claim is approved, the customer may receive either of the following depending on availability:

  • A replacement order shipped at no cost
  • A refund to the original payment method

We reserve the right to choose the resolution method based on stock availability and fraud prevention measures.

Fraud Prevention

We actively monitor for claim abuse. Filing false claims may result in:

  • Denied claims
  • Termination of Shipping Protection eligibility
  • Account restrictions

Contact Information

To file a claim, please contact us at:

Sales@MaximumFragrance.ca

Please include “Shipping Protection Claim – Order #MxF____” in the subject line.