Fragrance Return Policy
We at Maximum Fragrance are committed to 100% customer satisfaction! If you are unsatisfied with your Fragrance will gladly refund or exchange unopened Fragrances after 3 Days of receiving, some conditions apply.
All Damage Box(DB) Open Box(OB), Unbox(UB), Testers(T), Gift Sets(GS), Decants, Samples and certain full presentation item that are not sealed by manufacturer (for example Older Creeds) will be a FINAL SALE. If the product received have quality issues you may return the item and we will send in for inspection. Please send us email if you are unsure of a product you are interested in and we will be glad to assist you.
Please follow the steps below to start the return process:
Step I. Return will only be approved after meeting the following criteria:
- Original item that was purchased from Maximum Fragrance
- Items that are in their original condition
- Accompanied by the original tag (If applicable)
- Accompanied by a proof of purchase
Step II. Online Buyers: Please send an email to Customer Service department at [email protected] and include the following:
- Reason for return.
- Pictures of the product. (will speed up the process)
- Copy of the proof of purchase and or Order #
- Please state if you want a return or exchange
Step III. Await our reply which may take up to 48 hours and if approved (if all the criteria in step I are met) for return please note the following:
- Buyer is responsible for safe return (proper packaging).
- Buyer is responsible for return shipping cost.
- Refund & Exchange will only be issued after we have received and examine the product, or sent in for further testing.
- Refunds & Exchange amount will only be for Actual Products(less any discount) + Tax. Shipping/Handling/Extra Coverage is Non-Refundable.
- Refund or Exchange will be issued within 48 hours after we received the product. Credit may take longer to appear on buyer’s bank statement.
- Exchange product will also incur shipping which will be buyer’s responsibility.
In an event when we have sent you a wrong product/parcel we will gladly resolve the issue as soon as possible. Please follow the above steps. Once we have investigated the issue we will issue a full refund for a returned product or we will replace the product at no extra cost to you.